Maintenance Programs
Preventive Maintenance & Fleet Service Contracts
Structured maintenance programs that extend the life of your printers, minimize unplanned downtime, and give you a predictable cost for keeping card issuance running.
What's Included
Coverage Built for Mission-Critical Operations
Scheduled Preventive Service
Regular cleanings, calibration, and wear-part inspections that prevent failures before they happen.
Priority Repair Queue
Contract holders go to the front of the repair queue — faster turnaround when issues do occur.
Parts & Consumables Coverage
Optional coverage for printheads, rollers, and other wear components — predictable cost, no surprises.
Dedicated Technical Contact
A US-based specialist who knows your fleet and history — no ticket queue, no script reading.
Fleet-Wide SLAs
Custom service-level agreements for multi-site organizations that depend on uninterrupted card issuance.
Service Reporting
Quarterly service reports documenting work performed, parts replaced, and fleet health.