Troubleshooting

Card Jams and Feed Errors: Roller, Sensor, and Debris Causes

Persistent feed errors usually mean worn rollers, a contaminated card path, or a misaligned sensor.

Worn feed rollers

Rubber feed rollers harden and glaze over time. Cleaning may restore grip temporarily, but rollers older than 2–3 years on a high-volume printer should be replaced.

Card path debris

Card chips, broken card fragments, and adhesive from holographic overlays accumulate in the card path. A full path inspection and clean usually resolves intermittent jams.

Sensor misalignment

Card-position sensors that drift out of alignment cause the printer to think there's no card present, or jam mid-print. Sensor recalibration is part of every full service.

Card stock

Off-spec card thickness or warped card stock will jam even a healthy printer. Use OEM or Composite PVC cards rated for your printer.

Need hands-on help?

Submit an RMA and our certified technicians will diagnose and repair the printer in our lab.